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We’re here to help!

For general help regarding installation and use of the EPI2ME Labs desktop application, and help getting started with our Nextflow workflows please email support@nanoporetech.com. When sending an email please include the following information:

  • Your computer’s operation system and version (e.g. Windows 10, macOS 12.6, etc.)
  • The version of docker (or Docker Desktop) installed. (e.g. Docker Desktop 4.10.1)
  • The EPI2ME Labs version installed. (e.g. 3.1.3, environment v1.1.35)
  • Affected workflows or notebook tutorials. (e.g. wf-artic)
  • A description of the problem including any error messages, expected behaviour, and actual behaviour.

For specific technical help regarding our Nextflow workflows, you may instead file an issue under the relevant repository on GitHub


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