Contact Us

1 min read

We’re here to help!

For general help regarding installation and use of the EPI2ME Labs desktop application, and help getting started with our Nextflow workflows please email support@nanoporetech.com. When sending an email please include the following information:

  • Your computer’s operation system and version (e.g. Windows 10, macOS 12.6, etc.)
  • The version of docker (or Docker Desktop) installed. (e.g. Docker Desktop 4.10.1)
  • The EPI2ME Labs version installed. (e.g. 3.1.3, environment v1.1.35)
  • Affected workflows or notebook tutorials. (e.g. wf-artic)
  • A description of the problem including any error messages, expected behaviour, and actual behaviour.

For specific technical help regarding our Nextflow workflows, you may instead file an issue under the relevant repository on GitHub


Share

Quick Links

TutorialsWorkflowsOpen DataContact

Social Media

© 2020 - 2023 Oxford Nanopore Technologies plc. All rights reserved. Registered Office: Gosling Building, Edmund Halley Road, Oxford Science Park, OX4 4DQ, UK | Registered No. 05386273 | VAT No 336942382. Oxford Nanopore Technologies, the Wheel icon, EPI2ME, Flongle, GridION, Metrichor, MinION, MinIT, MinKNOW, Plongle, PromethION, SmidgION, Ubik and VolTRAX are registered trademarks of Oxford Nanopore Technologies plc in various countries. Oxford Nanopore Technologies products are not intended for use for health assessment or to diagnose, treat, mitigate, cure, or prevent any disease or condition.